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Contact our team
Let us know your query in as much detail as possible. We typically reply via email within 24 hours.
Does this answer your question?
These are the most common reasons people contact us — you may find your answer here straight away.
I didn't receive my login details
You should have received an email with your login details (please check your junk mail). If it didn't arrive, visit the link below and enter the same email address you signed up with:
Detailed user instructions
You can read our easy-to-follow user guide here (PDF). Please follow these steps first before opening a support ticket.
If you still need help, contact us and we'll be more than happy to assist.
How do I allocate the training to my staff?
Login to your account at my1hs.com, then go to Company Management > User Management and click Add New User.
Fill in the details (Area, Sub-Area and Department aren't mandatory — you can skip these), select Send welcome email, then click Save.
Which devices can I use?
You can use any device (phone, tablet or laptop/PC) for your online training — but the final assessment must be taken on a laptop or PC.
Will my certificate be posted to me?
We don't send a physical copy by post. You can download your e-certificate any time by clicking Your Certificates in your learning dashboard.
Still need help? Send us a message
Please read the FAQs above first — if your question isn't covered, we're happy to help.
Mon–Sun, 9am–6pm
info@foodhygienecertificate.co.uk
We usually reply within 24 hours
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