Privacy Notice

About This Notice

Training Developments Scotland Limited (“TDSL”, “We”, “Us”, “Our”) trading as Food Hygiene Certificate, values your privacy and takes its obligations under data protection laws seriously. This Privacy Notice outlines how we collect, use, and protect your personal data, whether you are browsing our website or engaging with our eLearning courses through our learning platform.

Please read this Notice carefully. By purchasing or using any of our courses, you agree to the terms laid out here and in our Terms and Conditions.

We act as:

  • Data Controller: when handling personal data of individual customers and learners.
  • Data Processor: when corporate clients provide us with learner information. Corporate customers should refer to the Data Processing section of our Terms.

We do not knowingly collect information from anyone under 16 years old, nor do we process special category data unless identity verification is required.

1. Who We Are

Training Developments Scotland Limited T/A Food Hygiene Certificate
Company Number: SC397255
Registered Office: Units 1–3, 5 Murray Street, Paisley, Renfrewshire, PA3 1QG
Email: info@skillstg.co.uk
Phone: 0141 889 4516
We are regulated by the Information Commissioner’s Office (ICO).
ICO Registration Number: [Insert your ICO registration number here]

2. What This Privacy Notice Covers

This notice explains how we collect and use your personal data when you:

  • Visit our website
  • Purchase or access online training
  • Contact us via phone, email, or social media
  • Subscribe to marketing communications
  • Provide information during course enrolment or certification

Our website may contain links to third-party sites. Please consult their privacy policies, as we are not responsible for how they handle your data.

3. What Is Personal Data?

Personal data is any information that identifies you as an individual. This includes:

  • Obvious identifiers (e.g. name, address, phone number)
  • Less obvious identifiers (e.g. IP address, cookie data, LMS login information)

4. Your Data Protection Rights

You have the right to:

  • Be informed about how your data is used
  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge complaints with the ICO

To exercise your rights, please contact us at info@skillstg.co.uk or write to our registered address.

5. What Data We Collect & How

We collect only what’s necessary to deliver our services effectively:

  • Learners: Name, email, password, IP address, course progress, postal address (for certificate delivery), and optional phone number. Identity verification documents may be required for accredited courses.
  • Buyers/Administrators: Name, email, phone, order and payment information. Card details are processed securely by third-party providers (e.g., Stripe) and never stored by us.
  • Marketing Subscribers: Name and email address (with clear opt-in).
  • Competitions: Additional data such as address or ID may be collected for prize fulfilment.
  • Website Visitors: Usage data via cookies and analytics (see Cookie Policy).
  • Social Media Users: We may collect your username and content shared with us for service-related interactions.

6. How We Use Your Data

We only process your data where there is a legal basis:

  • Contractual necessity – To provide the service you’ve requested
  • Legal obligation – For tax, invoicing, and recordkeeping
  • Consent – For newsletters, promotions, or competitions
  • Legitimate interests – To enhance service delivery, gather feedback, or send course reminders

You can opt out of marketing at any time.

7. Use of Artificial Intelligence (AI)

We do not use personal data to train AI models.
If we implement generative AI tools (e.g., for customer service), we ensure they meet data protection standards and are approved for use only after assessment. No AI system will access or use your identifiable personal data without consent.

8. Data Security Measures

We maintain strong physical, digital, and procedural safeguards:

  • Password-protected user accounts with minimum complexity standards
  • Encrypted data transfers (SSL/TLS)
  • Role-based access to internal systems
  • Secure paper record storage and destruction protocols
  • Firewall and malware protection with real-time alerts
  • Ongoing staff training on data protection and confidentiality
  • Encrypted offsite backups with disaster recovery in place

9. Who We Share Your Data With

We only share your personal data with:

  • Trusted third-party service providers under contract (e.g. email platforms, LMS software providers)
  • Legal and regulatory bodies where required
  • Accrediting organisations (e.g. IOSH, CPD) for certificate validation
  • IT or infrastructure providers for hosting or support

We do not sell your data. If personal data is transferred outside the UK, appropriate safeguards will be in place.

10. Social Media Interactions

Any personal data shared with us via social platforms (e.g. LinkedIn, Facebook) stays within those platforms unless you explicitly request contact outside of them.

We may use tools like Meta Pixel or LinkedIn Insight Tag to tailor our website experience and deliver relevant ads, governed by our Cookie Policy and your social media privacy settings.

11. Data Retention

We retain personal data only as long as necessary:

  • Learner records: Up to 20 years for certificate validation
  • Marketing contacts: Until you unsubscribe
  • Call recordings: Deleted automatically after 12 months
  • Backups: Retained up to 4 years, accessible only in emergencies

12. Accessing Your Data

You can request a copy of your personal data or ask us to update/delete it by contacting:

Email: info@skillstg.co.uk
Post: Units 1–3, 5 Murray Street, Paisley, Renfrewshire, PA3 1QG

We will respond within one month, or up to three months for complex cases.

13. Contact Details

Data Protection Lead
Training Developments Scotland Limited T/A Food Hygiene Certificate
Email: info@skillstg.co.uk
Phone: 0141 889 4516
Address: Units 1–3, 5 Murray Street, Paisley, Renfrewshire, PA3 1QG

14. Updates to This Policy

We may update this notice periodically. Any changes will be posted on our website and take effect immediately. We encourage you to check this page regularly for updates.